Head of Operations – South East

Reference: NO226
Sector: Other
Job Type: Permanent
Consultant: Noreen O'Keeffe
Noreen O'Keeffe

The Opportunity

Our client a leading Financial Services firm based in the South East is looking to recruit a Head of Operations . This role which will report into the Group Director of Operations is a critical hire for the company who are leading the way in their market through best in class service and technology processes.

The Role

Taking the day to day responsibilities for;

Operations – Through a team of direct reports you will streamline business processes and drove system improvements , changes and supports

Leadership &People Managements – Lead , manage and motivate your team to superior performance

Compliance – Responsible for ensuring that the business is operationally compliant with all legal and regulatory requirements

Innovation – Take the lead in being a creative thinker – this organisation is constantly looking for new ways to deal with their customers .

Processes- Develop and establish a robust business process to assess, monitor and execute against capacity planning requirements for the short, medium and long term in support of the company’s commercial plans.

Candidate Profile / Experience

  • Project Management skills with clear demonstration of successful projects landing
  • Ability to think strategically, to initiate, embrace and drive change.
  • Innovative and forward thinking with proven track record of successful problem resolution
  • Customer Centric in approach
  • Highest level of honesty and integrity
  • Outstanding communication and interpersonal skills
  • Analytical and methodical in approach with ability to interpret and report on relevant MI effectively
  • Strong influencing and negotiation skills.
  • Ability to motivate and manage teams through effective leadership style with proven track record
  • Ability to define, implement and track KPI’s through effective performance management
  • Competent of evaluating people’s strengths and improvement areas, and capable of mentoring, coaching and reorganising people to take advantage of their strengths and mitigate areas requiring improvement.
  • Minimum CIP qualification with a view to progressing towards MDI/ACII
  • Third level business qualification ideally
  • 8+ years relevant leadership, change and operations management experience
  • Demonstrated evidence of strategic thinking, analytical skills and understanding of the general insurance landscape
  • Ideally coming from and insurance background but broader financial services will be considered
  • Qualification in Process Improvement or willing to work towards same

Please note only candidates that match the minimum job requirements above will be contacted for this role.

As per our privacy statement, all data will be held on file by Red Tree Recruitment for a period of 3 years. By sending your CV to Red Tree Recruitment, you are consenting to this. If you wish to have your details removed prior to this period, please contact info@redtree.ie . Please view our privacy policy: www.redtree.ie/privacy-policy/

Reward / Package

NEG DOE

Contact

Consultant: Noreen O'Keeffe

Noreen O' Keeffe, Director, Head of Insurance on 01 6853480 or email noreen@redtree.ie

Head of Operations