Head of Operations – South East

Reference: NO226
Sector: Other
Job Type: Permanent
Consultant: Noreen O'Keeffe
Noreen O'Keeffe

The Opportunity

Our client a leading Financial Services firm based in the South East is looking to recruit a Head of Operations . This role which will report into the Group Director of Operations is a critical hire for the company who are leading the way in their market through best in class service and technology processes.

The Role

Taking the day to day responsibilities for;

Operations – Through a team of direct reports you will streamline business processes and drove system improvements , changes and supports

Leadership &People Managements – Lead , manage and motivate your team to superior performance

Compliance – Responsible for ensuring that the business is operationally compliant with all legal and regulatory requirements

Innovation – Take the lead in being a creative thinker – this organisation is constantly looking for new ways to deal with their customers .

Processes- Develop and establish a robust business process to assess, monitor and execute against capacity planning requirements for the short, medium and long term in support of the company’s commercial plans.

Candidate Profile / Experience

  • Project Management skills with clear demonstration of successful projects landing
  • Ability to think strategically, to initiate, embrace and drive change.
  • Innovative and forward thinking with proven track record of successful problem resolution
  • Customer Centric in approach
  • Highest level of honesty and integrity
  • Outstanding communication and interpersonal skills
  • Analytical and methodical in approach with ability to interpret and report on relevant MI effectively
  • Strong influencing and negotiation skills.
  • Ability to motivate and manage teams through effective leadership style with proven track record
  • Ability to define, implement and track KPI’s through effective performance management
  • Competent of evaluating people’s strengths and improvement areas, and capable of mentoring, coaching and reorganising people to take advantage of their strengths and mitigate areas requiring improvement.
  • Minimum CIP qualification with a view to progressing towards MDI/ACII
  • Third level business qualification ideally
  • 8+ years relevant leadership, change and operations management experience
  • Demonstrated evidence of strategic thinking, analytical skills and understanding of the general insurance landscape
  • Ideally coming from and insurance background but broader financial services will be considered
  • Qualification in Process Improvement or willing to work towards same

Please note only candidates that match the minimum job requirements above will be contacted for this role.

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Reward / Package



Consultant: Noreen O'Keeffe

Noreen O' Keeffe, Director, Head of Insurance on 01 6853480 or email noreen@redtree.ie

Head of Operations